Innovative aftermarket service solutions designed to manage the entire product care life cycle.
SBE UK is a major player in aftermarket services such as repair and refurbishment of electronic devices. To complement these best-in-class services, SBE UK has now designed a new range of dedicated industry services and solutions tailored to the evolving needs of the AMS industry.
SBE UK’s core business units
SBE UK has developed dedicated solutions to provide its clients with ways to deal with customer service requests up-front. These solutions include device troubleshooting in-store or online, customer web self-service solutions, call centre tools, internal help desk applications as well as repair avoidance and triage tools.
- Device troubleshooting and repair avoidance
- Repair booking and repair tracking tools
- Reverse logistics, screening and grading solutions
As SBE UK’s core business, repair services are where SBE UK excels. SBE UK operates a number of accredited repair centres around the world, with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services.
When the product reaches its end of life, SBE UK offers several solutions for device trade-in, recycling and recovery, and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for recovery, auction or disposal.
Driving your after-sales business processes becomes much easier with SBE UK’s innovative portfolio of reporting tools and online management portals. SBE UK’s platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. Executive dashboards can generated by our integrated business intelligence tool. The platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.
Dedicated industry solutions
SBE UK has huge expertise and know-how in the field of after-sales service, customer care and repair. SBE UK has worked closely with its clients for many years and and has become an expert at assembling the perfect blend of competencies and services for each of its client industry sectors: network operators, original equipment manufacturers, retail channels, logistics providers and insurance companies. In doing so, SBE UK has developed solutions dedicated to its clients’ specific industries: