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Pro Account

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Extranet Professionnels

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Centralised processing of your device returns

 

 

In each of its regional repair and logistics hubs, SBE offers dedicated facilities for the screening of product returns. Services include device diagnostics, upcycling and repurposing. SBE is equipped to handle all types of returns:

 

  • Sales returns (DOA / faulty returns, change of mind)
  • Aftersales returns (out of warranty, in warranty)
  • Buy-back returns (trade-in, upgrade, recycling)

 

For any of these types of returns, SBE is able to implement innovative processes allowing manufacturers and networks to optimise the treatment of devices and thus maximising the value of their product returns.

 

 

 

Automated diagnostics

 

 

 

SBE has developed an innovative automated device diagnostics solution for smartphones and tablets operating Android or iOS. The solution is based on SBE’s proprietary ApStar technology, developed by its in-house R&D teams. SBE’s diagnostic tools can be used to automate both inbound (triage) and outbound (QC) testing operations. Among the prime benefits of automating test procedures are significant improvements in the speed, accuracy and repeatability of test results.

 

These tools, which were initially designed and developed for the internal needs of our repair centres, are now available to integrate into your own processes. This allows you to achieve diagnostics and repair avoidance benefits in any channel: in stores, in call centres, on your website or at your reverse logistics hubs (e.g. to validate buy-back or insurance returns).

 

 

 

Key figures

 

 

200 000

devices processed per month

 

 

8

screening centres in Europe and Canada

 

 

 

 

  • 8 high-volume returns screening and triage centres
  • Optimisation of costs through upcycling of product returns
  • Automated diagnostic applications for Android and iOS
  • Remote diagnostic application (OTA) for use in call centres or untethered at home or in store
  • Diagnostic tools integrated with GlobalCare and integrable within your own platform
  • In-house development by internal R&D teams guarantees continuous support and improvement of the test library and knowledgebase

 

 

 

 

Find out more

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Logistic Hub