Innovative aftermarket service solutions designed to manage the entire product care life cycle.
SBE Ireland is a major player in aftermarket services such as repair and refurbishment of electronic devices. To complement these best-in-class services, SBE Ireland has now designed a new range of dedicated industry services and solutions tailored to the evolving needs of the AMS industry.
SBE Ireland’s core business units
SBE Ireland has developed dedicated solutions to provide its clients with ways to deal with customer service requests up-front. These solutions include device troubleshooting in-store or online, customer web self-service solutions, call centre tools, internal help desk applications as well as repair avoidance and triage tools.
- Device troubleshooting and repair avoidance
- Repair booking and repair tracking tools
- Reverse logistics, screening and grading solutions
As SBE Ireland’s core business, repair services are where SBE Ireland excels. SBE Ireland operates a number of accredited repair centres around the world, with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services.
When the product reaches its end of life, SBE Ireland offers several solutions for device trade-in, recycling and recovery, and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for recovery, auction or disposal.
Driving your after-sales business processes becomes much easier with SBE Ireland’s innovative portfolio of reporting tools and online management portals. SBE Ireland’s platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. Executive dashboards can generated by our integrated business intelligence tool. The platform also interfaces with a variety of systems such as SAP and other ERP, CMR and WMS systems.
Dedicated industry solutions
SBE Ireland has huge expertise and know-how in the field of after-sales service, customer care and repair. SBE Ireland has worked closely with its clients for many years and and has become an expert at assembling the perfect blend of competencies and services for each of its client industry sectors: network operators, original equipment manufacturers, retail channels, logistics providers and insurance companies. In doing so, SBE Ireland has developed solutions dedicated to its clients’ specific industries: