Tag Archives: IT

How localised websites can help your business talk to customers

Globalisation has become the norm for a variety of businesses. As such, a lot of businesses try to focus their corporate and even customer-facing websites on extensively promoting this global image. This promotion works well, but it does run the … Continue reading

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Why web self-service is the best strategy for modern customer support

Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading

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Self-service helps your business assist more of your customers 24/7

The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.

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How to make IT and customer support work together

The IT and customer support industries are more closely intertwined than ever before, but there’s still a common prevalent notion that these two industries don’t work well together. The IT industry is typically seen as dedicated to pushing technological advancement, … Continue reading

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