Tag Archives: customers

Guest Post: Aim to encourage self-service? Never forget to create a bailout feature

By Stefanie Amini, Marketing Director, WalkMe Self-service is becoming increasingly popular for many businesses nowadays as it helps them to save money in the long term. This is because customers can be served more efficiently, and the firm will be … Continue reading

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Guest Post: Customers asked, but did you listen?

By Stefanie Amini, Marketing Director, WalkMe Market research is able to give businesses a prospective picture over the products and services which they can release in order to gain profits. Many companies have already done these kinds of studies, but … Continue reading

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How SBE can protect your brand

Brand image is incredibly important in the modern world. Customers can now instantly view feedback about your brand with a few button presses and voice their opinions on a variety of platforms. Therefore, it’s essential to make sure your business … Continue reading

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Why your business should support the environment

Last week, Apple withdrew from the EPEAT (Electronic Product Environmental Assessment Tool) scheme. It was rumoured that their new MacBook Pro wouldn’t get the scheme’s top rating because its thin design could make it hard to recycle. Yesterday, Apple rejoined … Continue reading

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How localised websites can help your business talk to customers

Globalisation has become the norm for a variety of businesses. As such, a lot of businesses try to focus their corporate and even customer-facing websites on extensively promoting this global image. This promotion works well, but it does run the … Continue reading

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Why web self-service is the best strategy for modern customer support

Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading

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Why are aftermarket services important? Part 4: Parts Sales

Parts sales are yet another key part of the aftermarket services sector. Accessories and additional add-on devices have always been popular, but in the mobile industry that popularity is at an all-time high. Consumers love purchasing additional devices for their … Continue reading

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Self-service helps your business assist more of your customers 24/7

The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.

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How to make IT and customer support work together

The IT and customer support industries are more closely intertwined than ever before, but there’s still a common prevalent notion that these two industries don’t work well together. The IT industry is typically seen as dedicated to pushing technological advancement, … Continue reading

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Why are aftermarket services important? Part 3: Upholding contract requirements

Part 3: Upholding contract requirements Upholding contract requirements has been a key part of business ever since it begun. When most people think about contracts in our industry, they think about how companies agree contracts with end-users as well as … Continue reading

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