Category Archives: Self-Service Solutions

Guest Post: Aim to encourage self-service? Never forget to create a bailout feature

By Stefanie Amini, Marketing Director, WalkMe Self-service is becoming increasingly popular for many businesses nowadays as it helps them to save money in the long term. This is because customers can be served more efficiently, and the firm will be … Continue reading

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Why web self-service is the best strategy for modern customer support

Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading

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Self-service helps your business assist more of your customers 24/7

The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.

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How to make IT and customer support work together

The IT and customer support industries are more closely intertwined than ever before, but there’s still a common prevalent notion that these two industries don’t work well together. The IT industry is typically seen as dedicated to pushing technological advancement, … Continue reading

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Self-service solutions as a modern support mechanism

Devices are becoming increasingly complex, and a knock-on effect of that is there are plenty more issues for consumers to run into when using their device. For example, take a look at what’s been happening to RIM this week. Their … Continue reading

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