Category Archives: Customer Support

How SBE can protect your brand

Brand image is incredibly important in the modern world. Customers can now instantly view feedback about your brand with a few button presses and voice their opinions on a variety of platforms. Therefore, it’s essential to make sure your business … Continue reading

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The effects of increasing repair status visibility

Repair status visibility is a major point of contention for both consumer and enterprise-facing businesses. Many companies believe that making their repair processes transparent could lead to customers seeing “too much” information or that their repairs are taking longer than … Continue reading

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How your business can benefit from social media

Social media has become the de facto standard for communication in this modern era of smartphones and super-connectivity. People can now get information from anyone or anything they want at an incredible speed. As a result, instant gratification is expected … Continue reading

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Why your business should support the environment

Last week, Apple withdrew from the EPEAT (Electronic Product Environmental Assessment Tool) scheme. It was rumoured that their new MacBook Pro wouldn’t get the scheme’s top rating because its thin design could make it hard to recycle. Yesterday, Apple rejoined … Continue reading

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How localised websites can help your business talk to customers

Globalisation has become the norm for a variety of businesses. As such, a lot of businesses try to focus their corporate and even customer-facing websites on extensively promoting this global image. This promotion works well, but it does run the … Continue reading

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Why web self-service is the best strategy for modern customer support

Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading

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Self-service helps your business assist more of your customers 24/7

The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.

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Why are aftermarket services important? Part 1: Customer Support

Part 1: Customer Support Aftermarket services are incredibly important in most industries, and they play an essential role in the telecommunications and electronics sectors. Customers expect instant support options from the very moment they purchase a product. For mobile devices, … Continue reading

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