Category Archives: Aftermarket Services

How SBE can protect your brand

Brand image is incredibly important in the modern world. Customers can now instantly view feedback about your brand with a few button presses and voice their opinions on a variety of platforms. Therefore, it’s essential to make sure your business … Continue reading

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Why your business should support the environment

Last week, Apple withdrew from the EPEAT (Electronic Product Environmental Assessment Tool) scheme. It was rumoured that their new MacBook Pro wouldn’t get the scheme’s top rating because its thin design could make it hard to recycle. Yesterday, Apple rejoined … Continue reading

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How localised websites can help your business talk to customers

Globalisation has become the norm for a variety of businesses. As such, a lot of businesses try to focus their corporate and even customer-facing websites on extensively promoting this global image. This promotion works well, but it does run the … Continue reading

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Why web self-service is the best strategy for modern customer support

Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading

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Why are aftermarket services important? Part 4: Parts Sales

Parts sales are yet another key part of the aftermarket services sector. Accessories and additional add-on devices have always been popular, but in the mobile industry that popularity is at an all-time high. Consumers love purchasing additional devices for their … Continue reading

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Self-service helps your business assist more of your customers 24/7

The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.

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How to make IT and customer support work together

The IT and customer support industries are more closely intertwined than ever before, but there’s still a common prevalent notion that these two industries don’t work well together. The IT industry is typically seen as dedicated to pushing technological advancement, … Continue reading

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Why are aftermarket services important? Part 3: Upholding contract requirements

Part 3: Upholding contract requirements Upholding contract requirements has been a key part of business ever since it begun. When most people think about contracts in our industry, they think about how companies agree contracts with end-users as well as … Continue reading

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Self-service solutions as a modern support mechanism

Devices are becoming increasingly complex, and a knock-on effect of that is there are plenty more issues for consumers to run into when using their device. For example, take a look at what’s been happening to RIM this week. Their … Continue reading

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Why are aftermarket services important? Part 2: Warranty Management

Part 2: Warranty Management Warranty management is crucial for a wide assortment of industries, and it can have a direct impact on how customers perceive brands. The speed of growth and the impact of bottom lines are hitting businesses hard. … Continue reading

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