Innovative aftermarket service solutions designed to manage the entire product care life cycle.
Historically, SBE has been a major player in aftermarket services such as repair and refurbishment of electronic devices. To complement these best-in-class services, SBE has now designed a new range of dedicated industry services and solutions tailored to the evolving needs of the AMS industry.
Global Care platform
SBE’s advanced services and solutions run on the Global Care platform, which underpins all of the service activities, business rules and processes we offer. This platform is unique and is capable of fully integrating with any of our potential clients’ systems as well as SBE’s internal repair and warehouse management systems.
Core business units
SBE has developed dedicated solutions to provide its clients with ways to deal with customer service requests up-front. These solutions include device troubleshooting in-store or online, customer web self-service solutions, call centre tools, internal help desk applications as well as repair avoidance and triage tools.
- Device troubleshooting and repair avoidance
- Repair booking and repair tracking tools
- Reverse logistics, screening and grading solutions
As SBE’s core business, repair services are where SBE excel. SBE operates a number of accredited repair centres around the world, with bulk repair and customer repair capabilities. Other services include exchange stock management, warranty management and repair support services.
When the product reaches its end of life, SBE offers several solutions for device trade-in, recycling and recovery, and safe disposal. These solutions involve web self-service portals as well as back-end processes designed to efficiently manage and take care of products sent for recovery, auction or disposal.
Driving your after-sales business processes becomes much easier with SBE’s innovative portfolio of reporting tools and online management portals. SBE’s platform integrates advanced reporting mechanisms for both real-time alerts and offline reporting. Executive dashboards can be generated by our integrated business intelligence tools. The platform also interfaces with a variety of systems, such as SAP and other ERP, CMR and WMS systems.
Dedicated industry solutions
SBE has huge expertise and know-how in the field of after-sales service, customer care and repair. SBE has worked closely with its clients for many years and has become an expert at assembling the perfect blend of competencies and services for each of its client sectors: network operators, original equipment manufacturers, retail channels, logistics providers and insurance companies. In doing so, SBE has developed solutions dedicated to the specific industries of our clients: