Original Equipment Manufacturers (OEMs) - Hand taking picture with mobile phone of tree

SBE is proud to hold accreditation for all major OEMs.

SBE holds accreditation for all major OEMs. We are accredited via either direct OEM accreditation or via network accreditation for the following high-profile brands:

Original Equipment Manufacturers (OEMs) - Grid of accreditations

Huawei Asus Palm Toshiba HP Alcatel LG Philips Sony Samsung Motorola Nokia Intel Honeywell Nikon Sagem Acer Pioneer TCL Panasonic Haier ZTE RIM HTC

Due to SBE’s high level of accreditation, the business can support the majority of handsets in-house. This significantly reduces turnaround time (TAT) for repairs, which is a well-known industry failing in regards to customer satisfaction. SBE currently outsources less than 3% of its handsets. Our customer service department pro-actively drives performance improvements in regards to TAT for outsourced products.

SBE adheres to the processes and procedures provided by the OEMs and delivers services against stringent controls. This way of working has enabled us to build a very close relationship with all of our OEMs. These OEM accreditations are a direct result of our excellent reputation and support that SBE gets from all of its partners.

Another benefit of these close relationships is that they provide us with unprecedented access to proprietary tools and systems. These tools and systems enable us to offer additional in-house services for our partners, such as: unlocking, customisation variance, IMEI rebuild, etc.

The support that we receive from OEMs and our in-house training capabilities allow SBE to provide a repair ability and success rate well above industry standards. This reinforces our intention to maximise repair yields, as this provides the highest possible financial performance for our clients throughout the in-warranty repair process.

Solutions for Original Equipment Manufacturers (OEMs)

Official Websites

  • The Core SBE Business Units

    Front End Solutions

    Repair Services

    Recycling and Recovery

    Analytics and Integration