Tag Archives: diagnostics

Why web self-service is the best strategy for modern customer support

Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading

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Self-service helps your business assist more of your customers 24/7

The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.

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How to make IT and customer support work together

The IT and customer support industries are more closely intertwined than ever before, but there’s still a common prevalent notion that these two industries don’t work well together. The IT industry is typically seen as dedicated to pushing technological advancement, … Continue reading

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Self-service solutions as a modern support mechanism

Devices are becoming increasingly complex, and a knock-on effect of that is there are plenty more issues for consumers to run into when using their device. For example, take a look at what’s been happening to RIM this week. Their … Continue reading

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