Category Archives: Feature
By Stefanie Amini, Marketing Director, WalkMe Market research is able to give businesses a prospective picture over the products and services which they can release in order to gain profits. Many companies have already done these kinds of studies, but … Continue reading
Most businesses have benefited from high-speed internet to their premises for a long time. Email, VOIP, video conferencing, collaboration tools and research has become an essential part of everyday business life. Fortunately, our internet connections have kept up and made … Continue reading
Repair status visibility is a major point of contention for both consumer and enterprise-facing businesses. Many companies believe that making their repair processes transparent could lead to customers seeing “too much” information or that their repairs are taking longer than … Continue reading
Last week, Apple withdrew from the EPEAT (Electronic Product Environmental Assessment Tool) scheme. It was rumoured that their new MacBook Pro wouldn’t get the scheme’s top rating because its thin design could make it hard to recycle. Yesterday, Apple rejoined … Continue reading
Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading
Parts sales are yet another key part of the aftermarket services sector. Accessories and additional add-on devices have always been popular, but in the mobile industry that popularity is at an all-time high. Consumers love purchasing additional devices for their … Continue reading
The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.