Category Archives: Customer Support
How SBE can protect your brand
Brand image is incredibly important in the modern world. Customers can now instantly view feedback about your brand with a few button presses and voice their opinions on a variety of platforms. Therefore, it’s essential to make sure your business … Continue reading
Posted in Aftermarket Services, Customer Support, Marketing
Tagged branding, business, competition, customers, image, marketing
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The effects of increasing repair status visibility
Repair status visibility is a major point of contention for both consumer and enterprise-facing businesses. Many companies believe that making their repair processes transparent could lead to customers seeing “too much” information or that their repairs are taking longer than … Continue reading
How your business can benefit from social media
Social media has become the de facto standard for communication in this modern era of smartphones and super-connectivity. People can now get information from anyone or anything they want at an incredible speed. As a result, instant gratification is expected … Continue reading
Posted in Customer Support, Feature, Marketing, Sales, Social Media
Tagged business, connection, connectivity, facebook, foursquare, Google+, linkedin, media, mobile, smartphones, social, twitter
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Why your business should support the environment
Last week, Apple withdrew from the EPEAT (Electronic Product Environmental Assessment Tool) scheme. It was rumoured that their new MacBook Pro wouldn’t get the scheme’s top rating because its thin design could make it hard to recycle. Yesterday, Apple rejoined … Continue reading
Posted in Aftermarket Services, Asset Recovery, Customer Support, Feature, Repair
Tagged aftermarket, asset, business, customers, environment, green, recovery, recycle, repair, services
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How localised websites can help your business talk to customers
Globalisation has become the norm for a variety of businesses. As such, a lot of businesses try to focus their corporate and even customer-facing websites on extensively promoting this global image. This promotion works well, but it does run the … Continue reading
Posted in Aftermarket Services, Customer Support, Feature, Social Media
Tagged aftermarket, business, customers, interactive, internet, IT, local, services, website
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Why web self-service is the best strategy for modern customer support
Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading
Posted in Aftermarket Services, Customer Support, Feature, Self-Service Solutions
Tagged aftermarket, business, customers, diagnostics, interactive, IT, services
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Self-service helps your business assist more of your customers 24/7
The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.
Why are aftermarket services important? Part 1: Customer Support
Part 1: Customer Support Aftermarket services are incredibly important in most industries, and they play an essential role in the telecommunications and electronics sectors. Customers expect instant support options from the very moment they purchase a product. For mobile devices, … Continue reading
Posted in Aftermarket Services, Customer Support, Feature
Tagged aftermarket, business, customers, SBE, services, support
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The Core SBE Business Units
Front End Solutions
Repair Services
Recycling and Recovery
Analytics and Integration
