Category Archives: Customer Support
Brand image is incredibly important in the modern world. Customers can now instantly view feedback about your brand with a few button presses and voice their opinions on a variety of platforms. Therefore, it’s essential to make sure your business … Continue reading
Repair status visibility is a major point of contention for both consumer and enterprise-facing businesses. Many companies believe that making their repair processes transparent could lead to customers seeing “too much” information or that their repairs are taking longer than … Continue reading
Last week, Apple withdrew from the EPEAT (Electronic Product Environmental Assessment Tool) scheme. It was rumoured that their new MacBook Pro wouldn’t get the scheme’s top rating because its thin design could make it hard to recycle. Yesterday, Apple rejoined … Continue reading
Web self-service is a crucial part of providing high customer support satisfaction, and is incredibly cost effective. Currently though, businesses are getting self-service wrong. According to a tracking study conducted by the Service & Support Professionals Association (SSPA), successful website … Continue reading
The self-service industry has become a major part of modern-day aftermarket support. Businesses can benefit from this unique way of serving their customers by providing constant 24/7 help without having to worry about costly call centres and unsociable hours.
Part 1: Customer Support Aftermarket services are incredibly important in most industries, and they play an essential role in the telecommunications and electronics sectors. Customers expect instant support options from the very moment they purchase a product. For mobile devices, … Continue reading